Sky is set to release a software update to fix an issue that has led to a slew of customer complaints from buyers of its new Sky Glass built-in TV.
Launched last month with great fanfare, Sky Glass forgoes the traditional dish in favor of a fully IP device. It comes in a range of five colors (Ocean Blue, Ceramic White, Race Green, Dark Pink or Charcoal Black) in three screen sizes, 43, 55 and 65 inches and is priced between £ 849 and £ 1,049. or available for hire at £ 13/17/21 per month.
However, early adopters took to social media and online forums to complain about an “annoying flicker”. Some customers have complained about the cloud recording feature while others have become frustrated with the need to connect to BBC, ITV and Netflix apps, with the latter “flaw” a requirement of broadcasters.
A Sky spokesperson told Broadband TV News, “We have seen tremendous demand for Sky Glass since launch and have had fantastic feedback from many customers. A very small number of customers have reported flickering and we have a software update scheduled this week that will fix this issue. We will, as always, follow the regular releases to add features and troubleshoot issues.
Sky has a 31 day return policy.