CXM Software Creator Just Got Listed Last Month – Here’s What You Might Want to Know

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HeartCore Enterprises Inc. HTCR is a software-as-a-service (SaaS) company that claims to believe in customer and employee satisfaction.

The objective of many of its products is based on knowing the customer. Listing the three steps to successful digital marketing, HeartCore says it emphasizes the need to know your customers, support them, and keep them engaged.

Who is HeartCore Enterprises, anyway?

Based in Tokyo, Japan, with offices in San Francisco, HeartCore Enterprises is a software development company in the enterprise sector. The company had revenue of $11 million for the 12 months ending September 30. On February 9, it announced a $15 million initial public offering.

It was recently listed on the Nasdaq Stock Exchange and had the honor of ringing the opening bell on February 10.

HeartCore states that it is a digital transformation (DX) company that provides customers with robotic process automation, process mining and task mining to accelerate the digital transformation of enterprises at the level of the company.

HeartCore’s DNA is separated into three main categories: website management, digital marketing, and digital transformation with analytics.

The company provides data analytics services to enable businesses to create tailored web experiences and optimize content for maximum visibility.

Customer Experience Management

HeartCore believes it is essential for future websites to implement and automate the Japanese spirit of “omotenashi” – a sense of welcome, hospitality, engagement and appreciation.

The company emphasizes the need to visualize customers at different touchpoints. As customers realize the beauty and personalization of every new technology experience, the company realizes that the journey itself is more important than the technology used to get there.

HeartCore’s Customer Experience Management (CXM) platform includes marketing, sales, service and content management systems. It also includes other tools and integrations with the aim of enabling businesses to improve customer experience and boost engagement.

In May, the company announces that it will launch a new software around this concept, using the functions DAM (Digital Asset Management) and PIM (Product Information Management).

Content management systems

The company’s core product is its content management system (CMS), a database that enables remote collaboration, social media integration and storage of multimedia content designed for the web to be scheduled or shared. at a later date. HeartCore’s CMS platform has been the No. 1 CMS in Japan for the past six consecutive years.

HeartCore’s CMS Services are intended to provide headless multi-device support, support for Core Web Vitals, and all the advanced features of today’s leading CMS platforms, running on a fully managed cloud network.

Process Mining, Task Mining Solutions and Robotic Process Automation

HeartCore reports that its process mining and task mining systems and tools are used by companies around the world, including IHI and Hitachi Transport. They crossed analysis of back-end systems with desktop data to shorten turnaround times, reduce costs, and improve work efficiency.

The overall result was thousands of hours saved, which also translates into millions of dollars saved in costs and fees.

HeartCore explains that many websites and search engines use its data management systems because they can handle large amounts of data at faster speeds. The platform collects, organizes and analyzes information relatively quickly, using business intelligence and artificial intelligence to learn and automate daily tasks and processes.

To learn more about HeartCore Enterprises Inc. and the digital services it provides, visit www.heartcore.co.jp and https://heartcore-usa.com.

This post contains sponsored advertising content. This content is for informational purposes only and is not intended to be investment advice.

WARNING: The author of this article owns shares in one or more of the companies mentioned above. This article is intended to inform and educate. It does not and should not constitute financial advice.