Apple faces £750m lawsuit over iPhone software update | The Guardian Nigeria News

Apple is facing a £750m (€878m, $918m) lawsuit in Britain after a consumer rights champion filed a complaint on Thursday accusing the US tech giant of secretly slow down older iPhone models.

Justin Gutmann says Apple “limited” the performance of older iPhone handsets after users installed upgrades they were told would improve the performance of their device.

He claims that Apple never told users that the update could slow down their device and that the tool was introduced to mask the inability of older iPhone batteries to keep up with the demands of newer operating systems. operation.

Apple said in a statement that “we have never – and will never – do anything to intentionally shorten the life of any Apple product or degrade the user experience to drive customer upgrades.

“Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that,” he added.

Gutmann’s claim to the Competition Appeal Tribunal seeks damages for 25 million iPhone users to the tune of £768 million.

The complaint centers on a power management tool included in a 2017 software update that slowed down older iPhone models and prevented sudden shutdowns as they battled the overhead of a new system. exploitation.

Gutmann says Apple never told users the update could slow down a user’s device and says the tool was introduced to avoid costly repairs or recalls.

“Instead of doing the honorable and legal thing of their customers and offering a free replacement, repair service or compensation, Apple misled people by hiding a tool in software updates that slowed their devices up to 58%,” Gutmann said.

“I am bringing this case so that millions of iPhone users across the UK will receive redress for the harm suffered by Apple’s actions.”

Apple apologized at the time and said it would replace the batteries at a discount and allow users to manually turn off the power management tool.

He has been sued in several countries over the matter and has agreed to pay up to $500 million to owners of older models in the United States in 2020.

French authorities fined the group 25 million euros the same year for failing to warn that updates could slow down older models.

The claim seeks to compensate owners of the iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus and iPhone X models.